Metro 911 of Kanawha County

Getting You Help When You Need It



Charleston, WV

Contact Us

24 hours - 7 days a week

Emergency Number:

For all emergencies dial 9-1-1. It will ring directly into our call center where we will take the needed information to send the appropriate units to assist you. 9-1-1 is only for emergency purposes. Please do not tie up the lines if it is not an emergency.

Dial 9-1-1

Non-Emergency Lines for Police, EMS, or Fire:

For non-emergencies you can call the numbers listed below. These ring directly into the call center but help to keep the 911 lines open to emergency situations. You can also call any of these numbers for an emergency if for some reason you are unable to reach us on the 911 line. The same Trained Telecommunicators that handle the 911 lines will answer your call and if need be send emergency units to help you.

Dial: (304) 348-8111, (304) 357-0191

Non-Emergency Line for Community Support:

Also available for questions regarding non-emergencies is our community support number.  At this number, the Telecommunicators are happy to help with many questions including water or sewer line issues.  This number should not be used for emergencies.

Dial: (304) 744-OTHER (6843)

Administrative Lines:

Main Office: (304) 746-7911

911 Director : (304) 746-7911