JOB DESCRIPTION

 

JOB TITLE REPORTS TO
Telecommunicator (9-1-1 Dispatcher)  Metro Emergency Operations Shift Captain
NUMBER OF EMPLOYEES SUPERVISED EXEMPTION STATUS
0 Non-exempt
SALARY RANGE WORK SCHEDULE
Starting at Base $28,950 + 12 Hour shift   36/48 Hour work weeks
After Clearing all Postions, Base $31,750 +
BENEFITS LOCATION OF WORK
Attractive benefits package including health insurance, employer-paid life insurance, and retirement Metro Emergency Operations Center

 

JOB PURPOSE SUMMARY
Answers calls from the public needing police, fire or EMS, as well as from other public safety agencies and dispatching the appropriate emergency agency and / or equipment.

 

PRIMARY DUTIES/RESPONSIBILITIES
Answers 9-1-1 and administrative phone calls (high volume)
Dispatches (high volume) police fire and emergency medical calls for ten (10) police departments, two (2) ambulance services with approximately twenty (20) medic vehicles and twenty-eight (28) fire departments.
Activates and/or coordinates the emergency operations center upon notification.
 Inquire on vehicle and drivers license and criminal history information on the West Virginia Automated Police Network via the computer assisted dispatch system.
Constantly monitors status of all units on duty in the field.

 

SECONDARY DUTIES/RESPONSIBILITIES
1.     Fill out various forms and logs.
2.     Make notification for request for wreckers from the field units.
3.     Conducts training drills
4.     Activates search and rescue
5.     Activates emergency disaster system such as Plectrons (warning system strategically located throughout the county)  and disaster sirens also located throughout the county.
6.     Activate the emergency warning system (telephone ring down, cable intercept and emergency broadcast system)
7.     Must be familiar with West Virginia domestic violence and other West Virginia state laws.

 

EDUCATION
High school diploma or equivalent

 

EXPERIENCE
Background in emergency service and/or communications is preferred but not required.

 

TRAINING
Required to successfully complete all training that is required to become a Metro Emergency Operations Center Telecommunicator which includes MEOC 40-hour basic communications course, APCO 40-hours basic telecommunicators course, 40-hourAdvanced Computer Assisted Dispatch (A-CAD) course and 240-hour advanced communications training.

SPECIAL SKILLS, CERTIFICATES, LICENSES 
Must hold a current CPR certification; ability to hear and understand conversation of persons speaking in normal tone ; vision corrected to 20/20; good health is essential; ability to type thirty (30) words per minutes

EQUIPMENT/MACHINERY USED
Computerized E-9-1-1 telephone system with automatic number identifier and automatic location identifier.
Computer assisted dispatch (CAD) system.
 Communications control dispatch radio system multi-channel with encoder.
Telecommunications Device for the Deaf (TDD)
National Warning System (NAWAS) telephone
 Integrated Flood Observing and Warning System (IFLOWS)
National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), West Virginia Automated Police Network (WEAPON) and teletype system accessed through the computer assisted dispatch system.
 Kanawha/Putnam Emergency Planning Committee Chemical Plant Emergency Radio System
Telephone instant recall voice recorder
Security video cameras and monitor
  Fax machine
National Insurance Crime Bureau (NICB), National Auto Theft Bureau (NATB) and Vin-Assist Computer program.
 Personal computer
Recording system
 

OTHER (INTERACTION WITH PUBLIC, CUSTOMER CONTACT, ACCESS TO CONFIDENTIAL INFORMATION, SAFETY, ETC.)
All confidential information contained in the computer assisted dispatch system personnel and maintenance programs.
All confidential files contained in the West Virginia Automated Police Network System to include criminal histories, drivers histories, Nation Crime Information Center files, all arrest records, all points bulletins, missing and wanted persons, investigative information conducted via West Virginia Automated Police Network.